Transparency Promise: Nek Humsafar is committed to fair, honest, and transparent pricing. All membership fees, package durations, and features are clearly stated before payment confirmation.
1. Overview of Digital Membership Plans
Nek Humsafar offers premium membership subscriptions designed to accelerate your matrimonial search:
- Silver / Gold / Diamond Memberships: Provide contact number unlocks, verified WhatsApp chats, and priority profile placement.
- Instant Activation: Your purchased membership package activates immediately upon payment gateway confirmation.
2. Voluntary Cancellation Policy
- Members may cancel any pending order or auto-renewal at any time prior to execution.
- You may deactivate your profile at any time from your account settings. Deactivation pauses profile visibility but does not automatically trigger a monetary refund for already delivered digital services.
3. Refund Eligibility Criteria
We review refund requests in the following specific circumstances:
| Circumstance | Eligibility | Resolution Window |
|---|---|---|
| Duplicate transaction charge for the same package | 100% Refund | Within 5–7 working days |
| Payment deducted from bank, but membership not activated | Full Refund or Immediate Activation | Within 24–48 hours |
| Accidental purchase requested within 48 hours with ZERO benefits consumed | Eligible for Full Review & Refund | Within 5–7 working days |
| Package where contact unlocks or messages have already been used | Non-refundable | Consumed digital benefits |
4. Non-Refundable Scenarios
- If any contact unlocks, chat messages, or matchmaking credits have already been utilized.
- Change of mind after active browsing and interaction on the platform.
- Accounts suspended or terminated due to violation of platform terms, harassment, misrepresentation, or fraud.
- Failure to find a match during the subscription period (as matchmaking outcomes depend on mutual consent and preference compatibility).
5. Refund Processing Method & Timeline
- All approved refunds are credited back strictly to the original payment method (original UPI ID, debit/credit card, or netbanking account).
- Refunds are processed within 5 to 7 business days following approval, subject to your bank's processing cycles.
- Cash refunds are not issued under any circumstances.
6. How to Submit a Refund Request
To request a refund for an eligible transaction, please email our billing desk:
- Email: billing@nekhumsafar.com (cc: support@nekhumsafar.com)
- Subject Line: Refund Request - [Your Matrimony ID]
- Required Information: Payment Gateway Transaction ID, Date & Time of Payment, Amount Paid, and Registered Mobile Number.